Frequently Asked Questions
Are my card details secure?Yes, you're card number isn't stored. Once registered a unique ID is used for all transaction tracking.
Why do you need my email?We use this to create you a login and to send you notifications and vouchers.
Can I add more than one payment method?Yes, you can add as many credit or debit cards as you want and get rewarded for using each.
What is the cost?There is no cost to you the consumer for using this service.
Is it safe?Yes, all transactional data is encrypted and your card details are not visible to anyone once linked.
Can I use it online?Yes, wherever you use your card(s), online or instore you will gain points with participating stores.
What happens if I change my card?Simply log in to your account and link your new card.
What happens if my card is stolen?Contact your bank to cancel it as you would normally do so in such an incident and link your new card when you get it.
Why didn’t my points get added from my purchase?It can take up to 7 days for us to receive your purchase details from the card providers but in most cases, it should be instant. All points received will have a transaction date for you to refer back to.
What do I do if I’ve forgotten my login?Either reset your password via the login page or give us a call and we can do it for you.
What do I do if I’ve deleted my app in error?Simply re-install it, log in and your details will reappear.
Can I redeem my vouchers in store without my app?No. You will need the app to show proof of the offer/voucher and to redeem its value or donate points to your local chosen charity.